FAQ | HappyGO Events Catering

About HappyGO

What is HappyGO?

HappyGO is an Events Catering Company in Calgary with authentic, full-course meals from directed by Chef Olly Fresco. We take care of everything except the ride home, making it easy to enjoy high-quality, delicious food without the hassle.

How Does HappyGO Work?

We partner with local companies and event organizers across Western Canada to offer a rotating selection of meals available for event catering. Customers can browse available dishes for your event under the Menu section, where you will find our professionally prepared meals.

Who are the chefs at HappyGO?

HappyGO works exclusively with local chefs and ingredients. Our chefs are professionals who bring their unique cultural recipes to the community, ensuring top-tier quality and authenticity. Each vendor is approved based on food safety standards and operates from licensed kitchens.

What makes HappyGO different from other catering services?

At HappyGO not your typical catering service—we specialize in event catering and bulk meal deliveries so that food isn’t just a solo experience. Whether it’s for a Wedding, Corporate Event, Concert, or Private Event, we've seen it all and we help make meals more elegant by delivering top teir service from start to finish. From setup, to dining and finally clean up, we transform your experience in front of your eyes.

Our goal is simple: great food, great events, shared by great people.

Event Catering

How do I book an event?

You can book an event through our website. First, please carefully read through our

Catering Package to determine what package options you would like. Instructions to move forward with the booking is listed in the Catering Package.

Does HappyGO offer catering?

Yes! We specialize in catering for corporate events, weddings, networking events, and large gatherings. Our team curates menus from the best caterers and restaurants in Calgary to fit your needs.

How do I book catering?

You can either select from our pre-set catering packages on our website or reach out to us for a custom quote. Custom catering requests are subject to a 10-15% service fee.

First, please carefully read through our

Catering Package to determine what package options you would like. Instructions to move forward with the booking is listed in the Catering Package.

Do you offer private chef experiences?

Yes! If you’re looking for a private chef for an intimate dinner, corporate gathering, or special occasion, we can arrange a chef to prepare and serve a custom meal at your location.

How far in advance should I book catering?

Small events (under 50 people): At least 7 days in advance.
Larger events (50+ people): 2-4 weeks in advance.
Weddings and major events: At least 2 months in advance to secure availability.

Can I customize my catering order?

Absolutely! We can tailor menus to dietary preferences, event themes, and cuisine styles. If you need a fully customized menu, let us know your requirements, and we’ll coordinate with our chefs.

Do you provide full-service catering (staff, setup, cleanup)?

Yes! From setup, to dining and finally clean up, we transform your experience in front of your eyes.

What happens after I submit a catering request?

Once you submit your request, we’ll review your details and match you with the venue for your event. We’ll then send you a proposal for approval.

For events less than 2 weeks away, we require a 50% deposit to confirm the booking.
For events scheduled more than 2 weeks in advance, a 25% deposit secures your date, with additional payments scheduled accordingly.

Can you accommodate dietary restrictions?

Yes! We work with a variety of chefs to ensure we have options for vegetarian, vegan, halal, gluten-free, and other dietary needs. Just let us know your preferences when booking.

What if my guest count or menu needs to change?

Menu changes must be finalized at least 14 days before the event.
Final guest count must be confirmed 7 days before the event.
You can increase your guest count after the deadline, but you cannot decrease it. A minimum number must be locked in.

Do you offer tastings?

Yes! Tastings are available for larger events and weddings. Fees may apply depending on the caterer and menu selection.

Payment & Policies

How do I pay for my order?

We accept:

Credit Card (2.5% processing fee)
E-Transfer (no additional fees)

Do you require a deposit for catering orders?

Yes.

For events less than 2 weeks away, a 50% deposit is required to confirm your booking.
For events more than 2 weeks away, a 25% deposit secures your date, with additional payments scheduled.

When is the final payment due?

For weddings, large events, and private dinners:

25% deposit to book your date
50% payment due 14 days prior
85% payment due 7 days prior
Final 15% payment due after the event is completed

For meal deliveries: Full payment is required at checkout.

What is your cancellation policy?

For catering orders:

If canceled at least 14 days before the event, you’ll receive a full refund of your deposit.
If canceled within 7-13 days of the event, 50% of the deposit is non-refundable.
If canceled within 7 days of the event, the full amount is non-refundable.

For meal deliveries: All sales are final. No refunds or cancellations are allowed once an order is placed.

Can I modify my order after placing it?

For catering: Menu adjustments must be made at least 14 days before the event.

For guest count changes: The final number must be confirmed 7 days before the event. You can increase your guest count after this but cannot decrease it.

For meal deliveries: Orders cannot be changed once placed.

What happens if my event gets postponed?

If your event is rescheduled, we will apply your deposit as credit towards the new date. Rescheduling is subject to vendor availability and must be confirmed at least 7 days before your original event date.

What if The BRDGE or the vendor cancels my order?

In the rare case that The BRDGE or one of our vendors cannot fulfill your order, you will receive a full refund or the option to reschedule your order with another vendor.

Do you charge service fees?

Orders placed directly through the website: No service fees, just a flat $25 delivery charge.
Custom orders or concierge requests: A 10-15% service fee applies.

What if I have dietary restrictions or allergies?

We take dietary restrictions very seriously and actively prevent cross-contamination in our kitchens. All BRDGE staff are food safety certified and trained to handle allergens properly. If you have a specific concern, please let us know at the time of booking.

What if there is an issue with my order?

If there is a problem with your order, please contact us immediately. We will work to resolve any issues, whether it’s a missing item or a concern with food quality.

Contact & Support

How do I get in touch with HappyGO?

You can contact us via:

Email: info@happygocatering.ca
Website: happygocatering.ca
Social Media: happygocatering

Can I schedule a call to discuss my needs?

Yes! You can book a meeting with us using this link:

Meet with HappyGO

Where is The BRDGE located?

We are based in Calgary, Alberta, and currently serve customers in

Western Canada.

Do you have a physical storefront?

No, HappyGO partners with venues to provide you with elegant event exeperiences.

How can I stay updated on new menu offerings and events?

Do you have a customer service team?

Yes! If you have any issues with your order, catering request, or vendor account, our team is available to assist you. Please reach out via email for the fastest response.

How do I report an issue with my order?

If there’s a problem with your order, please contact us immediately via email. Be sure to include your order number and details of the issue, and we will work quickly to resolve it.

How do I apply to work with HappyGO?

If you’re interested in joining HappyGO, visit our Careers page and fill out the form.

About HappyGO​